Contact
Have a question? Feel free to contact us anytime at support@muango.com or use our contact form below.
Frequently Asked Questions
Here's some commonly asked questions that might answer what you're looking for.
OUR PRODUCTS
Yes, all of our pieces are crafted with lead and nickel-free materials to ensure they are safe for sensitive skin.
We use high-quality plating and protective coatings designed to resist tarnishing and prevent skin discoloration. With proper care, your pieces will maintain their shine and color for a long time.
To keep your pieces looking new, we recommend avoiding contact with perfumes, lotions, and water. Simply wipe your jewelry with a soft cloth after wearing to remove any oils or residue.
Every order is packaged with care in a premium jewelry pouch or gift box, making it ready for gifting right out of the mail.
SHIPPING & RETURNS
At this time we only ship to the US. We are pleased to offer free tracked shipping on all orders. Estimated delivery time is 6 to 14 days.
Absolutely! Once your order ships, you’ll receive an email with a tracking link so you can monitor its journey to your doorstep. You can also view our order tracking page.
We offer a 30-day return policy for any items that are unused and in their original packaging. To initiate a return or exchange lease email us at support@muango.com.
CONTACT INFORMATION
Muango is owned & operated by LOOMITY INC.
Store Address: 4037 Countryside Drive, Brampton, Ontario, L6P 0T4, Canada
Email: support@muango.com
Response Time: 9:00AM to 5:00PM (EST) - All inquiries are responded within 24 hours (Monday to Friday). Inquiries sent over weekends or holidays will be addressed on the next business day.